At TOWER London, we want you to be happy with your purchases and confident that you've found the perfect Item. If a return is necessary we can accept returns within 30 days from the date of purchase.

Items must be unworn and in their original condition and packaging. Items but have a valid proof of purchase and acknowledgement of the return. These terms and conditions will be subject to online purchases only.

If you have ordered the wrong item(s) or simply had a change of heart, all item(s) must be returned in the original and suitable condition for re-sale, with any associated products, tags and boxes intact.

Please note we can only exchange an item for a different size of the item ordered and if an alternate style or colour is required a new order will need to be placed.


If you have an account  with us that was active at the time of the order and are a subscriber to our email marketing, returns are completely FREE.

Customers who did not have a TOWER London account at time of placing the order and an active subscription to our email marketing will be charged £3 per return label used and this  will be deducted from your refund.Accounts must have the same email address as used when the order was placed.

Exchanges are FREE.

Please click here for instructions on how to authorise your return 

This service is only available to orders delivered within the UK.

We would like to remind customers that any purchases returned using methods not supplied by our customer service team are at the customer’s own risk and we cannot be held responsible if these parcels go missing or are damaged in anyway.

This is in line with the terms and conditions on our website and we are happy to answer any questions via the contact us link above.’

All returns are subject to our standard online returns and exchange policy.