FREE CLICK AND COLLECT DELIVERY!
Now you can choose to pick up your TOWER London order from any of our stores. Click and Collect delivery is free.
Simply choose the Click and Collect option at the checkout, select your local TOWER London store, and checkout your order. We'll send you an email when your order leaves our warehouse and is on its way to your selected store. Your order will be ready for collection one working day later.
You'll need to quote your TOWER London order number and show some ID when you collect your shoes. Easy as that. Find your local store here.
CLICK AND COLLECT RETURNS AND EXCHANGES
Click and Collect orders can be returned to any TOWER London store for a refund or exchange. Simply complete the returns form enclosed in your order and bring it with your items to your nearest TOWER London store.
Alternatively you can return your order for a refund or exchange by post to our distribution centre following the instructions here.
Items returned to our stores for a refund will be sent to our distribution centre (free of charge) and your refund will be processed by our online team. Click and collect refunds can not be processed in our stores and are subject to our standard online returns and exchange policy.
Exchanges can be completed in our stores. Please bring the items you wish to exchange and the invoice enclosed in your order. Our store staff will process your exchange.
Provided that you return your item(s) within the returns and exchange terms, we will refund your payment or replace/exchange the item(s). Refunds are processed within 5-7 working days of receipt of the returned item(s). Refunds are given in the same method initially used to purchase the item. Once your return has been processed by our warehouse, we'll email you to let you know.
Please note that items purchased in our stores are subject to our separate store returns policy.