TRACK YOUR ORDER
FREE DELIVERY & EXTENDED RETURNS*
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Youth Discount 15% Off
Student Discount 15% OFF
On's durable all-rounder, the Cloudaway is sustainably engineered to be the everyday travel essential. The signature CloudTec® sole ensures support and comfort whatever the adventure, whilst the ultra-lightweight, breathable mesh upper is constructed from over 90% recycled content. Complete with effortless toggle lacing system.
We try our best to process orders on the same working day. If the order is placed after 2pm, or during the weekend, it will be processed the following working day.
Time (Working Days)
ORDERS UNDER £60.00
Next Working Day*
ORDERS OVER £60.00
UK Standard Tracked
CLICK AND COLLECT
France, Germany, Italy, Spain & Holland
3 to 7 days
REST OF EUROPE
5 to 10 days
USA & Canada
REST OF THE WORLD
7 to 14 days
*Next Working Day delivery is only available for UK mainland orders received before 10am Monday to Friday, excluding UK Bank Holidays. Orders received between 10am on Friday and 10am on Monday will be dispatched by Monday for Tuesday delivery.
CHRISTMAS DELIVERY INFORMATION:
LAST ORDER DATES
If you're shopping for Christmas gifts up to the wire then pay attention to the last order dates below.
The last order dates stated here are a guide and delivery before Christmas is not guaranteed.
Free Standard UK Tracked Delivery (delivery within 3-5 Working days) - Thursday 19th December
UK Next Working Day Delivery (order before 12 noon Monday to Friday) - Friday 20st December before 13:00
EUROPEAN AND INTERNATIONAL DESTINATIONS
France , Germany, Italy, Spain, Netherlands - Tuesday 17th December
US and Canada - Sunday 15th December
Rest of the World – Sunday 15th December
FREE CLICK & COLLECT DELIVERY
Pick up your TOWER London order from any of our Wood Green, Walthamstow or Brick Lane stores.
Simply select Click and Collect option at the checkout and choose the TOWER London store you would like to collect your parcel from.
As soon as your order leaves our warehouse and is on its way to your selected store we will send you a notification email. Your order will be ready for collection one working day later.
Click here for full details
ORDERS UNDER £40.00
UK STANDARD TRACKED
ORDERS OVER £40.00
5 to 7 days
3 to 5 days
At TOWER London, we want you to be happy with your purchases and confident that you've found the perfect Item. If a return is necessary we can accept returns within 30 days from the date of purchase.
If you have ordered the wrong item(s) or simply had a change of heart, all item(s) must be returned in the original and suitable condition for re-sale, with any associated products, tags and boxes intact.
FREE TRACKED UK RETURNS
UK customers can use our TRACKED UK RETURNS service to send back items for exchange or refund. Please click here to generate the label.
This service is only available to orders delivered within the UK.
CLICK & COLLECT RETURNS
Click and Collect orders can be returned to any TOWER London store for a refund or exchange.
Items returned to our stores for a refund will be sent to our distribution centre and your refund will be processed by our online team. Exchanges can be completed in our stores.
Alternatively you can return your order for a refund or exchange by post to our distribution centre.
All returns are subject to our standard online returns and exchange policy.
Click here for more information on returns
FREE UK RETURNS FOR ACCOUNT HOLDERS
If you have an account with us, returns are completely FREE. Customers who do not have a TOWER London account will be charged £3 for using the return label and it will be deducted from your refund. Exchanges are FREE. Please click here to generate the label.
ORDER NOW WITH EXTENDED CHRISTMAS RETURNSAll orders placed between 1st November and 24th December 2022 can be returned for exchange or refund up to 24th January 2023. Our standard 30 day returns period applies to orders placed after 24th December 2022
Benefit from 15% discountit couldn't be any easier than that.
Spend over £40 and qualify for FREE TRACKED UK DELIVERY.
If you have an account with us, you can return your shoes for FREE using our returns label. More info