Careers

• - Daily merchandising of the TOWER London website – ensuring all new, most profitable, and relevant product is correctly positioned within website categories
• - Manage intake of all new and refill products via stock management spreadsheet on to the website, ensuring correct categorisation and configuration of products, and escalating issues as necessary
• - Planning and authoring on brand content across all TOWER London social media platforms including Facebook, Twitter, Instagram, Polyvore, YouTube and Pinterest
• - Work with photography and design team, and brand partners, to ensure constant flow of quality content for social media posts, including working with Buying Team and Online Marketing Manager to select product, style and coordinate photographic shoots
• - Monitor all social media and review channels for TOWER London mentions and customer issues, responding or escalating as necessary
• - Weekly reporting of all social media activity, including follower growth, engagement, mentions, trending customer issues
• - Identify and recommend new social media activity or platforms, execute agreed activity
• - Conduct competitor and market research and analysis on behalf of Online Marketing Manager
• - Assist Online Marketing Manager developing marketing proposals for TOWER London’s brand partners
• - Management of TOWER London’s presence across shopping and review platforms, ensuring content is on brand, accurate and consistent. And ensuring all reviews are responded to in timely fashion
• - Assist with day to day management of TOWER London’s advertising partner campaigns, including but not limited to Webgains and UNiDAYS

• - The role will suit a highly entrepreneurial graduate with strong e-commerce skills, or an individual with experience in online retail, ideally within footwear or fashion
• - Hard working with ability to multi-task
• - German Speaking
• - Creative copy writing experience, with ability to follow and interpret brand guidelines
• - Experience with a Content Management System, we use Magento
• - Experience with a CRM system is preferable but not essential
• - Strong knowledge of social media platforms and WordPress
• - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
• - University degree or industry standard qualification is preferable but not essential

Please contact us at [email protected] for further details.

• - Intelligent, dynamic candidate with one to three years’ experience in a customer services capacity
• - Fluent command of English with German and / or French preferable but not essential to the role
• - Must be presentable and highly motivated with a proven track record in a performance related field
• - Hard working with ability to multi-task
• - Excellent communicator on the phone and face to face
• - Experience with a CRM system
• - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
• - University degree or industry standard qualification is preferable but not essential

• - To be the voice of Tower London at Tower London
• - Manage all customer calls, contact and the prompt resolution of issues and challenges, taking full responsibility to ensure that all enquiries are resolved within agreed timescales
• - Manage all email and virtual correspondence in an efficient and timely way across all retail and CRM platforms, including Tower London website and other e-Commerce channels
• - Assist with returns, refunds, product exchanges and dispatch where necessary
• - Oversee daily and monthly reporting and KPI targets for the Customer Service Team
• - Keep ahead of all emerging trends and insight across customer service, always making recommendations to the team of how Tower London can develop 'Best Practice'

Please contact us at [email protected] for further details.

• - Design related degree
• - 1-2 years of experience in graphic design
• - Fluent in Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Microsoft Office
• - Knowledge of HTML, CSS and Responsive Web Design
• - Fashion related background and experience would be an advantage
• - Skilled in usability and website interface design
• - Must be an outstanding designer with a clear grasp of layout, typography and hierarchy
• - Hard working with ability to multi-task
• - Portfolio Required

• - Design and create all marketing campaign including banners, emails, social media campaigns, magazine, sales campaigns, logos, web content design including home and landing pages
• - Develop new design concepts
• - Continually work to improve the user experience to improve the website
• - Maintaining consistency of the company brand
• - Partner with Editorial and Photography teams to produce compelling concepts
• - Strong presentation and communications skills

Please contact us at [email protected] for further details.

• - Intelligent, dynamic candidate with one to three years’ experience in an administrative / operations capacity
• - Must be presentable and highly motivated with a proven track record in a performance related field
• - Hard working with ability to multi-task
• - Strong command of English and excellent communicator
• - Team player, approachable with a positive attitude
• - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
• - University degree is preferable but not essential

• - Manage administration across both offices as well as automating and implementing daily business processes
• - Provide support to the Directors / Management Team of the company
• - Organise and manage hiring processes across the business and the internship program; includes arranging interviews, minute taking and contract management
• - Build detailed presentations and reports on the company to support senior management
• - Accounts and clerical assistance to the Finance Director and Head of eCommerce, including communicating with accountancy firm
• - Provide support on an ad-hoc basis and classified matters

Please contact us at [email protected] for further details.

• - At least 2 years digital marketing experience within a retail company
• - Experience managing PPC, SEO and Affiliate programmes
• - Experience of Google analytics, and reporting on conversion and return on investment
• - Strong understanding of current online marketing concepts, strategy and best practice
• - Experience in ecommerce, SEO, PPC, Email marketing, and social media are must haves
• - A marketing related degree, ideally supported by qualifications from Google

• - Devise Search Engine Marketing strategies to drive online traffic to the company website
• - Develop and manage brand, product specific and price-led digital marketing campaigns, their execution, budget and return on investment
• - Utilise the full range of digital marketing tactics including paid search PPC (including Google, Bing, Yahoo and Facebook), SEO and Affiliate Marketing sites and Publishers to drive awareness of the TOWER London website and product mix increasing conversion and transactions on the site along the way
• - Lead the company’s interaction and partnerships with third party sites
• - Track conversion rates and analytics, suggest improvements to the website – report and analyse results from Google Analytics, Ad Words and Ad Sense and via Sprout Social
• - Improve the usability, design, content and conversion of the company website
• - Work with the Marketing team to deliver the social media strategy and original content for the company, our Affiliate Publishers and our newsletters as well as any other CRM tactics as a part of larger integrated marketing, product and brand campaigns and the marketing calendar
• - Evaluate customer research, market conditions and competitor data
• - Review new technologies and keep the company at the forefront of developments in digital marketing

Please contact us at [email protected] for further details.

• - Be a leader of their role and have a proven track record in a previously branded environment
• - Experience in hiring or running recruitment processes
• - This aggressive individual must be highly performance driven to achieve their responsibilities
• - Manage multiple stores and teams and their delivery of presentation and commercial standards
• - Have a sound understanding and interest of retail fashion and footwear merchandise

• - Lead the hiring and training of retail staff and maximise their operational efficiency
• - Assist in creating store guidelines such as Visual Merchandising and implement systematic processes and refine existing methodologies
• - Identify future business needs and create strategies to enhance brands’ performance and growth of the business
• - Provide brand vision, direction and leadership to the Retail Teams in order to achieve budgeted sales targets
• - Drive hospitality initiatives to deliver memorable shopping experience to customers
• - Direct multiple stores throughout London and manage new store openings periodically
• - Reporting to the Head of Omni-Channel

Please contact us at [email protected] for further details.

• - Minimum of 2 years retail management experience required
• - Ideally previous experience in retail management with a branded footwear retailer
• - Excellent time management and planning capabilities
• - Strong commercial awareness
• - Strong visual merchandising skills
• - Excellent communication skills
• - Proven track record of driving store turn over and achieving annual KPI’s

• - Manage and motivate the performance of the team to ensure sales targets are met and exceeded
• - Be a strong presence on the shop floor to drive sales and KPI performance
• - Instill a culture of exceptional customer service through coaching and development
• - Assist the Regional Manager in monitoring product knowledge and improving where necessary
• - Assist Regional Manager in ensuring all paperwork, policies and procedures are carried out efficiently and accurately
• - Working with the Regional Manager to ensure the store is working to the highest operational standards
• - Drive and deliver KPI’s to targets set
• - Manage presentation of company merchandise and make commercial decisions based on relevant store and competitor information
• - Communicate and ensure the adherence of all company policies and procedures from all staff and deal with non-compliance accordingly
• - Ensure your team are versed on hourly, daily, weekly targets etc. and are aware of key trends and promotions in store
• - Maintain an awareness of current and market trends, understand forthcoming customer promotions and monitor local competitors as and when required
• - Recruit and maintain a high level of candidates to ensure store succession plan is in place
• - Carry out all additional duties where and when necessary within the defined levels of responsibility and accountability for your role

Please contact us at [email protected] for further details.

• - To greet customer with a sincere and warm welcome and ensure they are aware you are there to help
• - Ask open questions to find out customer’s needs
• - To recommend, select and locate the correct merchandise for the customers’ needs
• - To provide information about in store offers and promotions
• - To receive and process cash and card transactions
• - Be aware of latest trends and remain fully updated on product knowledge
• - Maintain a customer friendly and customer focused environment at all times
• - Guarantee a high level of customer service at all times
• - Educate and guide customers about TOWER, the brands and the product we sell
• - Ensure store standards are complete and the store is prepared for the next trading day
• - Comply with all TOWER policies and procedures at all times

• - Excellent communication skills
• - Able to work effectively within a team environment
• - Customer focused

• - High level of personal energy to drive projects to completion
• - Confident and assertive
• - Positive and enthusiastic with a can do attitude
• - Passion for fashion retail
• - Professional manner
• - Fashion conscious and trend aware
• - Flexible and reliable

Please contact us at [email protected] for further details.