Working with TOWER London

WHAT WE ARE ABOUT

As one of London’s leading independent fashion footwear retailers, we’re always on the lookout for enthusiastic, innovative, creative and motivated individuals to join our thriving team.

For us, our business is our team. We’re looking for talent – but we’re also looking to create it. Mentoring and training our people is what makes the TOWER London team a constantly evolving machine – and we’re growing all the time. We foster an atmosphere in which we do what we love and strive to achieve our goals to the best of our abilities and to the highest standards. Sometimes things can get hectic, but that’s how we like it!

So whether you’re after a role in our rapidly expanding head office, an aspiring intern, or want to be part of the TOWER London retail unit, we’re always on the hunt for new team members who know how to work hard and have a great time, with a strong level of commitment and a positive attitude.

Check out our current head office and retail vacancies here or drop us an email at careers@tower-london.com with any questions.

Working with TOWER London

Our head office in Shoreditch is the hub of our online and creative operations, and the epicentre of our business. Our current vacancies are listed below.

If you’re looking for a role within a dynamic, fashion-orientated office environment, where innovation, style and ambition are order of the day, you’ve come to the right place.

To apply please send your CV and a covering letter to careers@tower-london.com. Please include the job title e.g. “Junior Merchandiser” and your name in the subject line.

 

Current Opportunities at TOWER London

Assistant Merchandiser
RESPONSIBILITIES:
  • - Partner with Planning/Allocation team on maintaining OTB and meeting financial and inventory turn expectations
  • - Identify market potential, establish pricing and market strategies, estimate potential sales, identify market, distribution/channel issues and manage mature product through phase-out
  • - Work closely with team to align all product categories (footwear, apparel, and accessories) to create cohesive brand storytelling presence across specialty, outlet and ecommerce concepts
  • - Clearly map seasonal updates of competitor’s matrix, the technologies and price points for all competing styles in category
  • - Ability to meet deadlines regarding calendar confirmation, service report submissions, invoicing, etc
REQUIREMENTS:
  • - Previous experience as an allocator or merchandiser with an apparel,accessory or footwear company
  • - Bachelor’s degree in business, marketing or fashion / retail merchandising
  • - 1-3 years’ experience within a department, specialty or retail store
  • - Strong analytical skills and planning capabilities
  • - Advanced knowledge of Excel; highly competent with Microsoft Office Suite
  • - Excellent verbal and written communication skills including the ability to present data, findings, and recommendations in a compelling manner
  • - Communicates timely and effectively

Please contact us at careers@tower-london.com for further details.

Customer Service Associate
REQUIREMENTS:
  • - Intelligent, dynamic candidate with one to three years’ experience in a customer services capacity
  • - Fluent command of English with German and / or French preferable but not essential to the role
  • - Must be presentable and highly motivated with a proven track record in a performance related field
  • - Hard working with ability to multi-task
  • - Excellent communicator on the phone and face to face
  • - Experience with a CRM system
  • - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
  • - University degree or industry standard qualification is preferable but not essential
RESPONSIBILITIES:
  • - To be the voice of Tower London at Tower London
  • - Manage all customer calls, contact and the prompt resolution of issues and challenges, taking full responsibility to ensure that all enquiries are resolved within agreed timescales
  • - Manage all email and virtual correspondence in an efficient and timely way across all retail and CRM platforms, including Tower London website and other e-Commerce channels
  • - Assist with returns, refunds, product exchanges and dispatch where necessary
  • - Oversee daily and monthly reporting and KPI targets for the Customer Service Team
  • - Keep ahead of all emerging trends and insight across customer service, always making recommendations to the team of how Tower London can develop 'Best Practice'

Please contact us at careers@tower-london.com for further details.

Junior Graphics Designer
REQUIREMENTS:
  • - Design related degree
  • - 1-2 years of experience in graphic design
  • - Fluent in Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Microsoft Office
  • - Knowledge of HTML, CSS and Responsive Web Design
  • - Fashion related background and experience would be an advantage
  • - Skilled in usability and website interface design
  • - Must be an outstanding designer with a clear grasp of layout, typography and hierarchy
  • - Hard working with ability to multi-task
  • - Portfolio Required
RESPONSIBILITIES:
  • - Design and create all marketing campaign including banners, emails, social media campaigns, magazine, sales campaigns, logos, web content design including home and landing pages
  • - Develop new design concepts
  • - Continually work to improve the user experience to improve the website
  • - Maintaining consistency of the company brand
  • - Partner with Editorial and Photography teams to produce compelling concepts
  • - Strong presentation and communications skills

Please contact us at careers@tower-london.com for further details.

Office Administrator
REQUIREMENTS:
  • - Intelligent, dynamic candidate with one to three years’ experience in an administrative / operations capacity
  • - Must be presentable and highly motivated with a proven track record in a performance related field
  • - Hard working with ability to multi-task
  • - Strong command of English and excellent communicator
  • - Team player, approachable with a positive attitude
  • - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
  • - University degree is preferable but not essential
RESPONSIBILITIES:
  • - Manage administration across both offices as well as automating and implementing daily business processes
  • - Provide support to the Directors / Management Team of the company
  • - Organise and manage hiring processes across the business and the internship program; includes arranging interviews, minute taking and contract management
  • - Build detailed presentations and reports on the company to support senior management
  • - Accounts and clerical assistance to the Finance Director and Head of eCommerce, including communicating with accountancy firm
  • - Provide support on an ad-hoc basis and classified matters

Please contact us at careers@tower-london.com for further details.

Digital Marketing Associate
REQUIREMENTS:
  • - At least 2 years digital marketing experience within a retail company
  • - Experience managing PPC, SEO and Affiliate programmes
  • - Experience of Google analytics, and reporting on conversion and return on investment
  • - Strong understanding of current online marketing concepts, strategy and best practice
  • - Experience in ecommerce, SEO, PPC, Email marketing, and social media are must haves
  • - A marketing related degree, ideally supported by qualifications from Google
RESPONSIBILITIES:
  • - Devise Search Engine Marketing strategies to drive online traffic to the company website
  • - Develop and manage brand, product specific and price-led digital marketing campaigns, their execution, budget and return on investment
  • - Utilise the full range of digital marketing tactics including paid search PPC (including Google, Bing, Yahoo and Facebook), SEO and Affiliate Marketing sites and Publishers to drive awareness of the TOWER London website and product mix increasing conversion and transactions on the site along the way
  • - Lead the company’s interaction and partnerships with third party sites
  • - Track conversion rates and analytics, suggest improvements to the website – report and analyse results from Google Analytics, Ad Words and Ad Sense and via Sprout Social
  • - Improve the usability, design, content and conversion of the company website
  • - Work with the Marketing team to deliver the social media strategy and original content for the company, our Affiliate Publishers and our newsletters as well as any other CRM tactics as a part of larger integrated marketing, product and brand campaigns and the marketing calendar
  • - Evaluate customer research, market conditions and competitor data
  • - Review new technologies and keep the company at the forefront of developments in digital marketing

Please contact us at careers@tower-london.com for further details.

SEO Internship (6 Weeks)
REQUIREMENTS:
  • - No prior SEO experience is needed, although being a fast learner is a must
  • - Technical expertise and experience with programming languages such as HTML, CSS and PHP is a plus
  • - Candidate should be highly organised, focused possess a 'can do' attitude and be pc and internet literate
  • - Search Engine Optimisation is very much about attention to detail, analytical mind-set, passion and creativity
  • - Candidate must be interested in marketing, technology and the online world in general
  • - Excellent verbal and written communication skills including the ability to present data, findings, and recommendations in a compelling manner
  • - Communicates timely and effectively
RESPONSIBILITIES:
  • - Optimizing copy and landing pages for search engine optimization
  • - Performing ongoing keyword research including discovery and expansion of keyword opportunities
  • - Researching and implementing content recommendations for organic SEO success
  • - Writing online content such as articles and product description
  • - Carrying out content outreach including link building and social (from sourcing relevant sites to contacting and placing content and links)
  • - Weekly/Monthly reporting (analysis of web traffic and ranking results) Research, agree and set KPI indicators
  • - Research and analyse competitor advertising links
  • - Develop and implement link building strategy
  • - Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords

Please contact us at careers@tower-london.com for further details.

Content Marketing Internship (6 Weeks)
REQUIREMENTS:
  • - Excellent verbal and written communication skills
  • - Strong organisational skills
  • - Creative/ lateral thinker
  • - Confident to bring ideas forward, critique & brainstorm
  • - Strong desire to learn
  • - Excellent verbal and written communication skills
  • - Excellent knowledge of MS Office
  • - University degree or industry standard qualification is preferable but not essential
RESPONSIBILITIES:
  • - Perform market analysis and research on competition
  • - Research new content for TOWER blog
  • - Support the marketing team in daily administrative tasks
  • - Participation in organising marketing events
  • - Prepare and create campaign wrap up documents
  • - Analytics reporting
  • - Research & data collection
  • - Contact with brands, local businesses & relevant media companies

Please contact us at careers@tower-london.com for further details.

Internships
WHY JOIN THE TOWER LONDON INTERNSHIP PROGRAMME?
COMPETE FOR A FULL TIME ROLE
  • - Here at Tower we are always looking for bright young exceptional talent to join our constant growing team. We have planet of opportunity for those that want to take it!
  • - We are family. When you join TOWER London, you’re joining an exciting business that’s built on strong family values. There are perhaps many companies that claim to be led by family values, but we’re the real deal. As a family-owned business, for three generations we have applied these values, supporting our people while giving them the freedom to innovate and become the best they can be in their work.
  • - Do I need experience? Well…we're only looking for the best people. Previous experience is not essential but you do need to be dynamic, hardworking, fashion conscious and passionate about footwear, lifestyle and TOWER London’s world.
WHAT YOU WILL LEARN:
  • - How to use inventory management systems on a multi-channel retail platform
  • - How to list new products for the website
  • - How to create photography and banners and other creative assets at TOWER London
  • - How to visually merchandise products on line and in stores
  • - How the buying team segments and buys product each season and TOWER London’s price mark-down strategy that we use
  • - How to research and analyse our competition in the market and produce comparison reports for management
  • - How to create a long term social media plan and marketing calendar
  • - How to build relationships with our online community by maintaining social media platforms
  • - How to track social media analytics using various software, and report results and new ideas to our marketing team
  • - Get involved with TOWER London’s media – the blog and printed magazine
  • - Create compelling content that will be shared by influencers
  • - Creative feedback and viral loops between our Facebook Page, twitter, and blog accounts
WHAT WE ARE LOOKING FOR:
  • - Strong communication skills with a can do attitude
  • - Proficient in Microsoft Suite Office and Excel
  • - Organized, with an ability to prioritize time-sensitive assignments
  • - Creative and Flexible
  • - Familiarity with social networking sites desired, but we will also train
  • - Interested in the issues equal access to learning resources and generally socially conscious individual

We value all of our interns and go the extra mile to make sure you receive a learning experience that fits your career goals. You will also experience how to work in a professional environment and have ample opportunity to network with the team and other professionals in the footwear, retail and marketing fields.

WHAT DO WE EXPECT FROM YOU DURING THE INTERNSHIP?

To sum up, assist the team at head office with completing tasks and projects to help the company achieve the targets and growth whilst delivering a great customer experience along the way.

Please contact us at careers@tower-london.com for further details.

Working with TOWER London

With four north London stores, a fifth opening this year, and more on the way we’re a rapidly expanding retail outfit seeking personality, drive and dedication to represent us in store. Our retail teams are the soul of our business delivering our message and passion to the street.

At TOWER London all our retail crew have constant interaction with the head of retail, buying and marketing teams, and the minds behind the brands we partner with.


How to Apply

If you’ve got the gift of the gab, respect your fashion and fancy joining a retail team with a difference please send your CV and a covering letter to careers@tower-london.com. Please include “Retail Roles” and your name in the subject line.


Current Opportunities at TOWER London


Regional Store Manager
REQUIREMENTS:
  • - Be a leader of their role and have a proven track record in a previously branded environment
  • - Experience in hiring or running recruitment processes
  • - This aggressive individual must be highly performance driven to achieve their responsibilities
  • - Manage multiple stores and teams and their delivery of presentation and commercial standards
  • - Have a sound understanding and interest of retail fashion and footwear merchandise
RESPONSIBILITIES:
  • - Lead the hiring and training of retail staff and maximise their operational efficiency
  • - Assist in creating store guidelines such as Visual Merchandising and implement systematic processes and refine existing methodologies
  • - Identify future business needs and create strategies to enhance brands’ performance and growth of the business
  • - Provide brand vision, direction and leadership to the Retail Teams in order to achieve budgeted sales targets
  • - Drive hospitality initiatives to deliver memorable shopping experience to customers
  • - Direct multiple stores throughout London and manage new store openings periodically
  • - Reporting to the Head of Omni-Channel

Please contact us at careers@tower-london.com for further details.

Store Manager
REQUIREMENTS:
  • - Minimum of 2 years retail management experience required
  • - Ideally previous experience in retail management with a branded footwear retailer
  • - Excellent time management and planning capabilities
  • - Strong commercial awareness
  • - Strong visual merchandising skills
  • - Excellent communication skills
  • - Proven track record of driving store turn over and achieving annual KPI’s
RESPONSIBILITIES:
  • - Manage and motivate the performance of the team to ensure sales targets are met and exceeded
  • - Be a strong presence on the shop floor to drive sales and KPI performance
  • - Instill a culture of exceptional customer service through coaching and development
  • - Assist the Regional Manager in monitoring product knowledge and improving where necessary
  • - Assist Regional Manager in ensuring all paperwork, policies and procedures are carried out efficiently and accurately
  • - Working with the Regional Manager to ensure the store is working to the highest operational standards
  • - Drive and deliver KPI’s to targets set
  • - Manage presentation of company merchandise and make commercial decisions based on relevant store and competitor information
  • - Communicate and ensure the adherence of all company policies and procedures from all staff and deal with non-compliance accordingly
  • - Ensure your team are versed on hourly, daily, weekly targets etc. and are aware of key trends and promotions in store
  • - Maintain an awareness of current and market trends, understand forthcoming customer promotions and monitor local competitors as and when required
  • - Recruit and maintain a high level of candidates to ensure store succession plan is in place
  • - Carry out all additional duties where and when necessary within the defined levels of responsibility and accountability for your role

Please contact us at careers@tower-london.com for further details.

Sales Consultant
REQUIREMENTS:
  • - To greet customer with a sincere and warm welcome and ensure they are aware you are there to help
  • - Ask open questions to find out customer’s needs
  • - To recommend, select and locate the correct merchandise for the customers’ needs
  • - To provide information about in store offers and promotions
  • - To receive and process cash and card transactions
  • - Be aware of latest trends and remain fully updated on product knowledge
  • - Maintain a customer friendly and customer focused environment at all times
  • - Guarantee a high level of customer service at all times
  • - Educate and guide customers about TOWER, the brands and the product we sell
  • - Ensure store standards are complete and the store is prepared for the next trading day
  • - Comply with all TOWER policies and procedures at all times
Skills and Knowledge:
  • - Excellent communication skills
  • - Able to work effectively within a team environment
  • - Customer focused
Personal Qualities:
  • - High level of personal energy to drive projects to completion
  • - Confident and assertive
  • - Positive and enthusiastic with a can do attitude
  • - Passion for fashion retail
  • - Professional manner
  • - Fashion conscious and trend aware
  • - Flexible and reliable

Please contact us at careers@tower-london.com for further details.