Working with TOWER London

WHAT WE ARE ABOUT

As one of London’s leading independent fashion footwear retailers, we’re always on the lookout for enthusiastic, innovative, creative and motivated individuals to join our thriving team.

For us, our business is our team. We’re looking for talent – but we’re also looking to create it. Mentoring and training our people is what makes the TOWER London team a constantly evolving machine – and we’re growing all the time. We foster an atmosphere in which we do what we love and strive to achieve our goals to the best of our abilities and to the highest standards. Sometimes things can get hectic, but that’s how we like it!

So whether you’re after a role in our rapidly expanding head office, an aspiring intern, or want to be part of the TOWER London retail unit, we’re always on the hunt for new team members who know how to work hard and have a great time, with a strong level of commitment and a positive attitude.

Check out our current head office and retail vacancies here or drop us an email at [email protected] with any questions.

Working with TOWER London

Our head office in Shoreditch is the hub of our online and creative operations, and the epicentre of our business. Our current vacancies are listed below.

If you’re looking for a role within a dynamic, fashion-orientated office environment, where innovation, style and ambition are order of the day, you’ve come to the right place.

To apply please send your CV and a covering letter to [email protected]. Please include the job title e.g. “Junior Merchandiser” and your name in the subject line.

 

Current Opportunities at TOWER London

Buyer (Updated 12/11/2019)
ROLE:
Working across both Buying and Merchandising, you will drive and motivate the department to exceed company growth expectations. The focus of the role falls on the Buying, where you will plan, select and manage all branded product ranges for men’s, women’s, children’s and accessories. Creating a successful range for the TOWER London consumer.

 

RESPONSIBILITIES:
  • Brand management
  • - Building and developing strong working relationships with suppliers
  • - Communicating with suppliers on a regular basis and communicating trade performance.
  • - Negotiating stock swaps, markdown contribution and trade terms
  • - Reacting to any issues and providing solutions to any supplier problems
  • - Overlooking the management of the critical path and ensuring stock is delivered on time
  • - Attending buy meetings to select the ranges for the upcoming season
  • - Identify and recommend new social media activity or platforms, execute agreed activity
  • - Conduct competitor and market research and analysis on behalf of Online Marketing Manager
  • Range Planning
  • - Preparing and presenting the brand and range strategy for each season
  • - Lead range reviews throughout the buying process with directors and senior management, displaying clear strategy and brand direction
  • - Sourcing new brands relevant to the TOWER brand on an ongoing basis; ensuring these are launched in line with seasonal plans
  • - Attend trade shows in the UK and abroad
  • Analysis
  • - Conduct regular analysis across all brands and react to poor and good selling lines
  • - Monitor stock levels and brand performance, identifying current and future trading opportunities
  • - Manage stock holding and intake into the company
  • - Work alongside the merchandiser to propose in -season promotions and markdown periods before and during the season
  • - Being aware of all new competitor developments and how this can affect the TOWER brands
  • Team
  • - To provide leadership, recruit and develop junior members of the team
  • - Work alongside all departments to ensure smooth product launches and events
  • - Preparing and running the weekly trade meeting in the absence of the Merchandiser
REQUIREMENTS:
  • - Strong knowledge of trends across fashion footwear
  • - Experience buying branded product in footwear or a similar field
  • - Self-motivated with the ability to work in a high-pressure environment
  • - Experience working independently and comfortable with high level of responsibility
  • - Comfortable handling daily duties in addition to multiple other projects
  • - Direct experience negotiating terms with suppliers and brands
  • - Highly organised and able to use own initiative to provide solutions to problems
  • - Outstanding time management skills with the ability to prioritise tasks and work to multiple deadlines
  • - Comprehensive excel skills

Please contact us at [email protected] for further details.

Customer Service Associate
REQUIREMENTS:
  • - Intelligent, dynamic candidate with one to three years’ experience in a customer services capacity
  • - Fluent command of English with German and / or French preferable but not essential to the role
  • - Must be presentable and highly motivated with a proven track record in a performance related field
  • - Hard working with ability to multi-task
  • - Excellent communicator on the phone and face to face
  • - Experience with a CRM system
  • - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
  • - University degree or industry standard qualification is preferable but not essential
RESPONSIBILITIES:
  • - To be the voice of Tower London at Tower London
  • - Manage all customer calls, contact and the prompt resolution of issues and challenges, taking full responsibility to ensure that all enquiries are resolved within agreed timescales
  • - Manage all email and virtual correspondence in an efficient and timely way across all retail and CRM platforms, including Tower London website and other e-Commerce channels
  • - Assist with returns, refunds, product exchanges and dispatch where necessary
  • - Oversee daily and monthly reporting and KPI targets for the Customer Service Team
  • - Keep ahead of all emerging trends and insight across customer service, always making recommendations to the team of how Tower London can develop 'Best Practice'

Please contact us at [email protected] for further details.

Buyers & Merchandising Admin Assistant
RESPONSIBILITIES:
  • - Provide administrative support to the Buying and Merchandising Team
  • - Create and accept all purchase orders
  • - Liaising with the warehouse regarding all deliveries and any discrepancies
  • - Create new product on the system for the upcoming season
  • - Collate and check all order confirmation’s and product barcodes
  • - Work closely with our suppliers and build strong relationships
  • - Keep all buying records up to date
  • - Creating and updating seasonal range boards
  • - Conduct regular competitive shop analysis to develop your knowledge and report findings back to team
  • - Analyse sale trends and stock levels across all channels
  • - Assist with allocation and inter branch transfers of stock across all locations
  • - Support the merchandising team with trade and sell through reports
  • - Action any price or product code changes
  • - Any ad hoc administrative duties that is required
REQUIREMENTS:
  • - Must be computer literate and confident with excel
  • - Hard working with ability to multi-task
  • - Excellent communicator on the phone and face to face
  • - Preferred experience with a CRM system
  • - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
  • - University degree or industry standard qualification is preferable but not essential
  • - Interest in fashion and footwear is desirable

Please contact us at [email protected] for further details.

Junior Office Administrator
REQUIREMENTS:
  • - Intelligent, dynamic candidate with one to three years’ experience in an administrative / operations capacity
  • - Must be presentable and highly motivated with a proven track record in a performance related field
  • - Hard working with ability to multi-task
  • - Strong command of English and excellent communicator
  • - Team player, approachable with a positive attitude
  • - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
  • - University degree is preferable but not essential
RESPONSIBILITIES:
  • - Manage administration across both offices as well as automating and implementing daily business processes
  • - Provide support to the Directors / Management Team of the company
  • - Organise and manage hiring processes across the business and the internship program; includes arranging interviews, minute taking and contract management
  • - Build detailed presentations and reports on the company to support senior management
  • - Accounts and clerical assistance to the Finance Director and Head of eCommerce, including communicating with accountancy firm
  • - Provide support on an ad-hoc basis and classified matters

Please contact us at [email protected] for further details.

Digital Marketing Associate
REQUIREMENTS:
  • - At least 2 years digital marketing experience within a retail company
  • - Experience managing PPC, SEO and Affiliate programmes
  • - Experience of Google analytics, and reporting on conversion and return on investment
  • - Strong understanding of current online marketing concepts, strategy and best practice
  • - Experience in ecommerce, SEO, PPC, Email marketing, and social media are must haves
  • - A marketing related degree, ideally supported by qualifications from Google
RESPONSIBILITIES:
  • - Devise Search Engine Marketing strategies to drive online traffic to the company website
  • - Develop and manage brand, product specific and price-led digital marketing campaigns, their execution, budget and return on investment
  • - Utilise the full range of digital marketing tactics including paid search PPC (including Google, Bing, Yahoo and Facebook), SEO and Affiliate Marketing sites and Publishers to drive awareness of the TOWER London website and product mix increasing conversion and transactions on the site along the way
  • - Lead the company’s interaction and partnerships with third party sites
  • - Track conversion rates and analytics, suggest improvements to the website – report and analyse results from Google Analytics, Ad Words and Ad Sense and via Sprout Social
  • - Improve the usability, design, content and conversion of the company website
  • - Work with the Marketing team to deliver the social media strategy and original content for the company, our Affiliate Publishers and our newsletters as well as any other CRM tactics as a part of larger integrated marketing, product and brand campaigns and the marketing calendar
  • - Evaluate customer research, market conditions and competitor data
  • - Review new technologies and keep the company at the forefront of developments in digital marketing

Please contact us at [email protected] for further details.

Working with TOWER London

With four north London stores, a fifth opening this year, and more on the way we’re a rapidly expanding retail outfit seeking personality, drive and dedication to represent us in store. Our retail teams are the soul of our business delivering our message and passion to the street.

At TOWER London all our retail crew have constant interaction with the head of retail, buying and marketing teams, and the minds behind the brands we partner with.


How to Apply

If you’ve got the gift of the gab, respect your fashion and fancy joining a retail team with a difference please send your CV and a covering letter to [email protected]. Please include “Retail Roles” and your name in the subject line.


Current Opportunities at TOWER London


Regional Store Manager
REQUIREMENTS:
  • - Be a leader of their role and have a proven track record in a previously branded environment
  • - Experience in hiring or running recruitment processes
  • - This aggressive individual must be highly performance driven to achieve their responsibilities
  • - Manage multiple stores and teams and their delivery of presentation and commercial standards
  • - Have a sound understanding and interest of retail fashion and footwear merchandise
RESPONSIBILITIES:
  • - Lead the hiring and training of retail staff and maximise their operational efficiency
  • - Assist in creating store guidelines such as Visual Merchandising and implement systematic processes and refine existing methodologies
  • - Identify future business needs and create strategies to enhance brands’ performance and growth of the business
  • - Provide brand vision, direction and leadership to the Retail Teams in order to achieve budgeted sales targets
  • - Drive hospitality initiatives to deliver memorable shopping experience to customers
  • - Direct multiple stores throughout London and manage new store openings periodically
  • - Reporting to the Head of Omni-Channel

Please contact us at [email protected] for further details.

Store Manager
REQUIREMENTS:
  • - Minimum of 2 years retail management experience required
  • - Ideally previous experience in retail management with a branded footwear retailer
  • - Excellent time management and planning capabilities
  • - Strong commercial awareness
  • - Strong visual merchandising skills
  • - Excellent communication skills
  • - Proven track record of driving store turn over and achieving annual KPI’s
RESPONSIBILITIES:
  • - Manage and motivate the performance of the team to ensure sales targets are met and exceeded
  • - Be a strong presence on the shop floor to drive sales and KPI performance
  • - Instill a culture of exceptional customer service through coaching and development
  • - Assist the Regional Manager in monitoring product knowledge and improving where necessary
  • - Assist Regional Manager in ensuring all paperwork, policies and procedures are carried out efficiently and accurately
  • - Working with the Regional Manager to ensure the store is working to the highest operational standards
  • - Drive and deliver KPI’s to targets set
  • - Manage presentation of company merchandise and make commercial decisions based on relevant store and competitor information
  • - Communicate and ensure the adherence of all company policies and procedures from all staff and deal with non-compliance accordingly
  • - Ensure your team are versed on hourly, daily, weekly targets etc. and are aware of key trends and promotions in store
  • - Maintain an awareness of current and market trends, understand forthcoming customer promotions and monitor local competitors as and when required
  • - Recruit and maintain a high level of candidates to ensure store succession plan is in place
  • - Carry out all additional duties where and when necessary within the defined levels of responsibility and accountability for your role

Please contact us at [email protected] for further details.

Sales Consultant
REQUIREMENTS:
  • - To greet customer with a sincere and warm welcome and ensure they are aware you are there to help
  • - Ask open questions to find out customer’s needs
  • - To recommend, select and locate the correct merchandise for the customers’ needs
  • - To provide information about in store offers and promotions
  • - To receive and process cash and card transactions
  • - Be aware of latest trends and remain fully updated on product knowledge
  • - Maintain a customer friendly and customer focused environment at all times
  • - Guarantee a high level of customer service at all times
  • - Educate and guide customers about TOWER, the brands and the product we sell
  • - Ensure store standards are complete and the store is prepared for the next trading day
  • - Comply with all TOWER policies and procedures at all times
Skills and Knowledge:
  • - Excellent communication skills
  • - Able to work effectively within a team environment
  • - Customer focused
Personal Qualities:
  • - High level of personal energy to drive projects to completion
  • - Confident and assertive
  • - Positive and enthusiastic with a can do attitude
  • - Passion for fashion retail
  • - Professional manner
  • - Fashion conscious and trend aware
  • - Flexible and reliable

Please contact us at [email protected] for further details.