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Working with TOWER London

With four north London stores, a fifth opening this year, and more on the way we’re a rapidly expanding retail outfit seeking personality, drive and dedication to represent us in store. Our retail teams are the soul of our business delivering our message and passion to the street.

At TOWER London all our retail crew have constant interaction with the head of retail, buying and marketing teams, and the minds behind the brands we partner with.


How to Apply

If you’ve got the gift of the gab, respect your fashion and fancy joining a retail team with a difference please send your CV and a covering letter to careers@tower-london.com. Please include “Retail Roles” and your name in the subject line.


Current Opportunities at TOWER London


Head of Retail
As Head of Retail within TOWER, your prime responsibility is to enable progression across a unique, yet highly tuned quality of retail experience produced and maintained at an in-store level. It is important to consider the impact your influence will have across all consumer-facing TOWER retail sectors.

 

Your Duties.
  • - Be in continuous contact with; our Board of Directors, Head of Omni-Channel, Digital Commerce Manager and Creative and Marketing Manager to ensure a coherent ethos, retail structure and product approach is maintained across fascia
  • - Support store managers with training, product launch and execution of best operational practise
  • - Support store managers with providing the best possible service from knowledge to product advocacy
  • - Define realistically achievable KPIs, complimentary of weekly, monthly and quarterly budgets
  • - Oversee portfolios breaking down individual retail space strategies catering to specific consumer requirements and needs
  • - An ability to interpret statistics and data correctly, so TOWER retail spaces are working at their full potential
  • - Hands-on approach to store-specific stock package configuration based on; bestsellers, non-selling, fringe customer and core-consumer bases
  • - You shall be responsible for roll-out and activation of product launch, updating POS systems and successful installation of updated digital systems where applicable
  • - Identify in-store training and performance monitoring functions, opening doors to oversee retail progression first-hand with tools to troubleshoot and correct issues before they arise

 

The Essentials.
  • - Experience working across multiple markets at global or national level
  • - Experience leading a multi-disciplinary team
  • - Excellent communication skills with an ability to understand your audience driving and delivering change accordingly
  • - High level interpersonal, negotiation and commercial skills
  • - Experience within sectors boasting significant strategic components

 

Please contact us at careers@tower-london.com for further details.

Store Manager
The Essentials.
  • - Minimum of 2 years retail management experience required
  • - Ideally previous experience in retail management with a branded footwear retailer
  • - Excellent time management and planning capabilities
  • - Strong commercial awareness
  • - Strong visual merchandising skills
  • - Excellent communication skills
  • - Proven track record of driving store turn over and achieving annual KPI’s

 

Your Duties.
  • - Manage and motivate the performance of the team to ensure sales targets are met and exceeded
  • - Be a strong presence on the shop floor to drive sales and KPI performance
  • - Instill a culture of exceptional customer service through coaching and development
  • - Assist the Regional Manager in monitoring product knowledge and improving where necessary
  • - Assist Regional Manager in ensuring all paperwork, policies and procedures are carried out efficiently and accurately
  • - Working with the Regional Manager to ensure the store is working to the highest operational standards
  • - Drive and deliver KPI’s to targets set
  • - Manage presentation of company merchandise and make commercial decisions based on relevant store and competitor information
  • - Communicate and ensure the adherence of all company policies and procedures from all staff and deal with non-compliance accordingly
  • - Ensure your team are versed on hourly, daily, weekly targets etc. and are aware of key trends and promotions in store
  • - Maintain an awareness of current and market trends, understand forthcoming customer promotions and monitor local competitors as and when required
  • - Recruit and maintain a high level of candidates to ensure store succession plan is in place
  • - Carry out all additional duties where and when necessary within the defined levels of responsibility and accountability for your role

Please contact us at careers@tower-london.com for further details.

Sales Consultant
REQUIREMENTS:
  • - To greet customer with a sincere and warm welcome and ensure they are aware you are there to help
  • - Ask open questions to find out customer’s needs
  • - To recommend, select and locate the correct merchandise for the customers’ needs
  • - To provide information about in store offers and promotions
  • - To receive and process cash and card transactions
  • - Be aware of latest trends and remain fully updated on product knowledge
  • - Maintain a customer friendly and customer focused environment at all times
  • - Guarantee a high level of customer service at all times
  • - Educate and guide customers about TOWER, the brands and the product we sell
  • - Ensure store standards are complete and the store is prepared for the next trading day
  • - Comply with all TOWER policies and procedures at all times
Skills and Knowledge:
  • - Excellent communication skills
  • - Able to work effectively within a team environment
  • - Customer focused
Personal Qualities:
  • - High level of personal energy to drive projects to completion
  • - Confident and assertive
  • - Positive and enthusiastic with a can do attitude
  • - Passion for fashion retail
  • - Professional manner
  • - Fashion conscious and trend aware
  • - Flexible and reliable

 

Please contact us at careers@tower-london.com for further details.