• - Intelligent, dynamic candidate with one to three years’ experience within a Senior Customer Service position
• - Fluent command of English with German and / or French preferable but not essential to the role
• - Capable of managing a small team and ensuring high levels of performance are met
• - Ability to work in a high pressured environment ensuring a high level of service and sales targets met
• - Must be presentable and highly motivated with a proven track record in a performance related field
• - Hard working with ability to multi-task
• - Excellent communicator on the phone and face to face
• - Experience with a CRM system
• - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
• - University degree or industry standard qualification is preferable but not essential

• - To be the voice of Tower London at Tower London
• - Drive team performance though identifying areas of weakness and improve these by coaching and training
• - Manage all customer calls, contact and the prompt resolution of issues and challenges, taking full responsibility to ensure that all enquiries are resolved within agreed timescales
• - Manage all email and virtual correspondence in an efficient and timely way across all retail and CRM platforms, including Tower London website and other e-Commerce channels
• - Assist with returns, refunds, product exchanges and dispatch where necessary
• - Oversee daily and monthly reporting and KPI targets for the Customer Service Team
• - Keep ahead of all emerging trends and insight across customer service, always making recommendations to the team of how Tower London can develop 'Best Practice'

Please contact us at careers@tower-london.com for further details.

• - Provide administrative support to the Buying and Merchandising Team
• - Create and accept all purchase orders
• - Liaising with the warehouse regarding all deliveries and any discrepancies
• - Create new product on the system for the upcoming season
• - Collate and check all order confirmation’s and product barcodes
• - Work closely with our suppliers and build strong relationships
• - Keep all buying records up to date
• - Creating and updating seasonal range boards
• - Conduct regular competitive shop analysis to develop your knowledge and report findings back to team
• - Analyse sale trends and stock levels across all channels
• - Assist with allocation and inter branch transfers of stock across all locations
• - Support the merchandising team with trade and sell through reports
• - Action any price or product code changes
• - Any ad hoc administrative duties that is required

• - Must be computer literate and confident with excel
• - Hard working with ability to multi-task
• - Excellent communicator on the phone and face to face
• - Preferred experience with a CRM system
• - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
• - University degree or industry standard qualification is preferable but not essential
• - Interest in fashion and footwear is desirable

Please contact us at careers@tower-london.com for further details.

• - Intelligent, dynamic candidate with one to three years’ experience in an administrative / operations capacity
• - Must be presentable and highly motivated with a proven track record in a performance related field
• - Hard working with ability to multi-task
• - Strong command of English and excellent communicator
• - Team player, approachable with a positive attitude
• - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
• - University degree is preferable but not essential

• - Manage administration across both offices as well as automating and implementing daily business processes
• - Provide support to the Directors / Management Team of the company
• - Organise and manage hiring processes across the business and the internship program; includes arranging interviews, minute taking and contract management
• - Build detailed presentations and reports on the company to support senior management
• - Accounts and clerical assistance to the Finance Director and Head of eCommerce, including communicating with accountancy firm
• - Provide support on an ad-hoc basis and classified matters

Please contact us at careers@tower-london.com for further details.

• - At least 2 years digital marketing experience within a retail company
• - Experience managing PPC, SEO and Affiliate programmes
• - Experience of Google analytics, and reporting on conversion and return on investment
• - Strong understanding of current online marketing concepts, strategy and best practice
• - Experience in ecommerce, SEO, PPC, Email marketing, and social media are must haves
• - A marketing related degree, ideally supported by qualifications from Google

• - Devise Search Engine Marketing strategies to drive online traffic to the company website
• - Develop and manage brand, product specific and price-led digital marketing campaigns, their execution, budget and return on investment
• - Utilise the full range of digital marketing tactics including paid search PPC (including Google, Bing, Yahoo and Facebook), SEO and Affiliate Marketing sites and Publishers to drive awareness of the TOWER London website and product mix increasing conversion and transactions on the site along the way
• - Lead the company’s interaction and partnerships with third party sites
• - Track conversion rates and analytics, suggest improvements to the website – report and analyse results from Google Analytics, Ad Words and Ad Sense and via Sprout Social
• - Improve the usability, design, content and conversion of the company website
• - Work with the Marketing team to deliver the social media strategy and original content for the company, our Affiliate Publishers and our newsletters as well as any other CRM tactics as a part of larger integrated marketing, product and brand campaigns and the marketing calendar
• - Evaluate customer research, market conditions and competitor data
• - Review new technologies and keep the company at the forefront of developments in digital marketing

Please contact us at careers@tower-london.com for further details.

• - Be a leader of their role and have a proven track record in a previously branded environment
• - Experience in hiring or running recruitment processes
• - This aggressive individual must be highly performance driven to achieve their responsibilities
• - Manage multiple stores and teams and their delivery of presentation and commercial standards
• - Have a sound understanding and interest of retail fashion and footwear merchandise

• - Lead the hiring and training of retail staff and maximise their operational efficiency
• - Assist in creating store guidelines such as Visual Merchandising and implement systematic processes and refine existing methodologies
• - Identify future business needs and create strategies to enhance brands’ performance and growth of the business
• - Provide brand vision, direction and leadership to the Retail Teams in order to achieve budgeted sales targets
• - Drive hospitality initiatives to deliver memorable shopping experience to customers
• - Direct multiple stores throughout London and manage new store openings periodically
• - Reporting to the Head of Omni-Channel

Please contact us at careers@tower-london.com for further details.

• - Minimum of 2 years retail management experience required
• - Ideally previous experience in retail management with a branded footwear retailer
• - Excellent time management and planning capabilities
• - Strong commercial awareness
• - Strong visual merchandising skills
• - Excellent communication skills
• - Proven track record of driving store turn over and achieving annual KPI’s

• - Manage and motivate the performance of the team to ensure sales targets are met and exceeded
• - Be a strong presence on the shop floor to drive sales and KPI performance
• - Instill a culture of exceptional customer service through coaching and development
• - Assist the Regional Manager in monitoring product knowledge and improving where necessary
• - Assist Regional Manager in ensuring all paperwork, policies and procedures are carried out efficiently and accurately
• - Working with the Regional Manager to ensure the store is working to the highest operational standards
• - Drive and deliver KPI’s to targets set
• - Manage presentation of company merchandise and make commercial decisions based on relevant store and competitor information
• - Communicate and ensure the adherence of all company policies and procedures from all staff and deal with non-compliance accordingly
• - Ensure your team are versed on hourly, daily, weekly targets etc. and are aware of key trends and promotions in store
• - Maintain an awareness of current and market trends, understand forthcoming customer promotions and monitor local competitors as and when required
• - Recruit and maintain a high level of candidates to ensure store succession plan is in place
• - Carry out all additional duties where and when necessary within the defined levels of responsibility and accountability for your role

Please contact us at careers@tower-london.com for further details.

• - To greet customer with a sincere and warm welcome and ensure they are aware you are there to help
• - Ask open questions to find out customer’s needs
• - To recommend, select and locate the correct merchandise for the customers’ needs
• - To provide information about in store offers and promotions
• - To receive and process cash and card transactions
• - Be aware of latest trends and remain fully updated on product knowledge
• - Maintain a customer friendly and customer focused environment at all times
• - Guarantee a high level of customer service at all times
• - Educate and guide customers about TOWER, the brands and the product we sell
• - Ensure store standards are complete and the store is prepared for the next trading day
• - Comply with all TOWER policies and procedures at all times

• - Excellent communication skills
• - Able to work effectively within a team environment
• - Customer focused

• - High level of personal energy to drive projects to completion
• - Confident and assertive
• - Positive and enthusiastic with a can do attitude
• - Passion for fashion retail
• - Professional manner
• - Fashion conscious and trend aware
• - Flexible and reliable

Please contact us at careers@tower-london.com for further details.