• - Intelligent, dynamic candidate with one to three years’ experience within a Senior Customer Service position
• - Fluent command of English with German and / or French preferable but not essential to the role
• - Capable of managing a small team and ensuring high levels of performance are met
• - Ability to work in a high pressured environment ensuring a high level of service and sales targets met
• - Must be presentable and highly motivated with a proven track record in a performance related field
• - Hard working with ability to multi-task
• - Excellent communicator on the phone and face to face
• - Experience with a CRM system
• - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
• - University degree or industry standard qualification is preferable but not essential

• - To be the voice of Tower London at Tower London
• - Drive team performance though identifying areas of weakness and improve these by coaching and training
• - Manage all customer calls, contact and the prompt resolution of issues and challenges, taking full responsibility to ensure that all enquiries are resolved within agreed timescales
• - Manage all email and virtual correspondence in an efficient and timely way across all retail and CRM platforms, including Tower London website and other e-Commerce channels
• - Assist with returns, refunds, product exchanges and dispatch where necessary
• - Oversee daily and monthly reporting and KPI targets for the Customer Service Team
• - Keep ahead of all emerging trends and insight across customer service, always making recommendations to the team of how Tower London can develop 'Best Practice'

Please contact us at careers@tower-london.com for further details.

• - Must have at least 2 years working experience of Social Media Management
• - Social media advertising, specifically across Facebook and Instagram
• - Must have at least 2 years working experience of Content Creation
• - Must have a good communication skills
• - A basic understanding of creative applications such as Photoshop, Lightroom etc
• - Have a proven track record of working on either big social media accounts or for big brands with a preferred fashion background
• - Must be a self-starter, willing to get working without constant guidance
• - Have a huge passion for social media and the potential it has now and in the future
• - Have a strong sense of working within the fashion industry
• - An understanding of SEO and Google analyticsmust haves
• - A marketing related degree, ideally supported by qualifications from Google

• - Reporting into the Head of Marketing, you will be responsible for developing and implementing the social media content strategy across all social media channels (for instance, Facebook and Instagram), and instigate growth and engagement through each
• - Responsible for content creation and writing (e.g. Wordpress-based blog)
• - Implementation and Execution of paid social media advertising and strategy for growth and engagement
• - Management of customer queries via Social Media - replying to customer enquiries both in the UK and International
• - Weekly influencer outreach and management of the influencer programme
• - Develop relationships with online influencers and authors of content to promote our brand to the relevant demographics
• - Bring new ideas and ways of developing our social media accounts
• - Creating monthly social reports with tracking, analytics and competitor analysis
• - Analyse the effectiveness of our engagement and social media campaigns to shape the next wave of activity
• - Planning and managing influencer campaign content calendar
• - Handling all influencer bookings and outreaching

Please contact us at careers@tower-london.com for further details.

• - Previous PR experience, agency or in-house..
• - Proven record of producing successful public relations campaigns, both locally and internationally, including managing external PR agencies
• - Experience in media relations within UK and international network
• - Must be computer literate and confident with excel
• - Excellent written and verbal communications skills
• - Able to work independently, prioritize and multi-task
• - Social media management experience
• - Strong relationships with local and international media outlets
• - Creative and collaborative way of working
• - Interest in fashion and footwear is desirable

• - Build the TOWER brand, act as brand guardian and maintain responsibility for clear brand hierarchy, as well as execution of brand across all channels
• - Create and co-ordinate marketing strategies for key TOWER events and provide cross programme marketing support to ensure co-ordination and avoid duplication of effort
• - Design and deliver all national and regional focused external communications and campaigns
• - Manage public relations and media (inbound and outbound) regionally and nationally
• - Grow audiences and engagement across all channels: including digital, social, online, website, physical events etc
• - Oversee company social media channels, including Facebook, LinkedIn, Twitter, and other relevant platforms
• - Engages in social media presence creation on new and emerging social media platforms
• - Creates content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation
• - Assists social media management with large projects, events, and community management
• - Creates content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation
• - Assists social media management with large projects, events, and community management
• - Review, develop and oversee a partnership and event strategy and plan as part of a joined up external relations and marketing approach
• - Initiate communication with suppliers for conducting marketing events and negotiate marketing budget
• - Acting at all times as a brand ambassador, ensuring consistency of key media coverage
• - Oversee the organisational CRM strategy to support inbound and outbound marketing
• - Oversee the re-development of TOWER London’s web presence and provide clear direction on positioning, content, user experience, look/feel and data capture
• - Collaborating with the wider Trading team to ensure actions are aligned and results are being shared to encourage best practice
• - Manage multiple projects and priorities, as well as provide well considered issues management when needed
• - Setting up and organizing PR events

Please contact us at careers@tower-london.com for further details.

• - At least 2 years digital marketing experience within a retail company
• - Email marketing experience including email-marketing, deliverability, testing, and automation
• - Knowledge of affiliate marketing and social media marketing
• - Excellent verbal, written, and interpersonal communication skills
• - Strong HTML and CSS skills for responsive email design
• - Knowledge of Adobe Creative Suite
• - Experience with high-level email deployment platforms
• - Ability to work with minimal supervision and under deadline pressure
• - Manage multiple campaigns at once including different segmented messages
• - Data-driven thinking to analyse data through A/B testing and email optimisation
• - Experience working with affiliate networks
• - Experience of Google analytics, and reporting on conversion and return on investment
• - Strong understanding of current online marketing concepts, strategy and best practice
• - A marketing related degree, ideally supported by qualifications from Google

• - Manage all aspects of Email marketing and affiliate marketing
• - Support email campaigns by developing content marketing strategies, technical recommendations, and list management
• - Install best practices for list management and deliverability
• - Build creative, messaging, and content for campaigns using email and automated marketing with mobile first approach
• - Create A/B tests for campaign optimisation on many devices and platforms
• - Identify and recruit new affiliates through various approaches including social networks, marketplace sites, etc.
• - Reengage inactive affiliates and deepen relationship with existing affiliates
• - Negotiate and manage contracts and commission structures for affiliates
• - Maintain direct communication and recommend new campaigns for affiliates and provide performance feedback
• - Monitor affiliate activity, analyze performance, identify areas of improvement, and recommend ways to increase affiliate performance
• - Proactively monitor traffic sources to determine which affiliates should be prioritized and focused on
• - Conduct weekly calls with Email marketing partner and affiliate network publishers
• - Present reports for relevant program metrics such as number of affiliate partners recruited, conversion rates, number of conversions generated per affiliate, etc
• - Review new technologies and keep the company at the forefront of developments in digital marketing

Please contact us at careers@tower-london.com for further details.