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Head Office Roles

Our head office in Shoreditch is the hub of our online and creative operations, and the epicentre of our business. Our current vacancies are listed below.

If you’re looking for a role within a dynamic, fashion-orientated office environment, where innovation, style and ambition are order of the day, you’ve come to the right place.

To apply please send your CV and a covering letter to careers@tower-london.com. Please include the job title e.g. “Junior Merchandiser” and your name in the subject line.

 

Current Opportunities at TOWER London

Customer Service Associate
REQUIREMENTS:
  - Intelligent, dynamic junior with one to three years’ experience in a customer services capacity
  - Fluent command of English with German and / or French preferable but not essential to the role
  - Must be presentable and highly motivated with a proven track record in a performance related field
  - Hard working with ability to multi-task
  - Excellent communicator on the phone and face to face
  - Experience with a CRM system
  - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
  - University degree or industry standard qualification is preferable but not essential

RESPONSIBILITIES:
  - To be the voice of Tower London at Tower London
  - Manage all customer calls, contact and the prompt resolution of issues and challenges, taking full responsibility to ensure that all enquiries are resolved within agreed timescales
  - Manage all email and virtual correspondence in an efficient and timely way across all retail and CRM platforms, including Tower London website and other e-Commerce channels
  - Assist with returns, refunds, product exchanges and dispatch where necessary
  - Oversee daily and monthly reporting and KPI targets for the Customer Service Team
  - Keep ahead of all emerging trends and insight across customer service, always making recommendations to the team of how Tower London can develop 'Best Practice'

Please contact us at careers@tower-london.com for further details.

Assistant Buyer
REQUIREMENTS:
  - Excellent commercial awareness as well as influencing and negotiation skills
  - Hard working with ability to multi-task
  - Excellent communicator on the phone and face to face
  - Preferred experience with a CRM system
  - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
  - University degree or industry standard qualification is preferable but not essential
  - Must be presentable and highly motivated

RESPONSIBILITIES:
  - Planning and booking deliveries according to the critical path
  - Creating and updating all product information and attributes. Accurately inputting all new product information and maintaining the product file
  - Sustaining excellent relationships with new and existing suppliers. Liaising with them regarding all product-related queries
  - Assisting the Buyer in sourcing, developing and selecting multiple product ranges
  - Competitor and general market insight through analysis, comp shops, presentations and mood boards
  - Contribute to planning, trade and sales meetings with the ability to analyse sales and trading information

Please contact us at careers@tower-london.com for further details.

Multi-Channel Listing Specialist
REQUIREMENTS:
  - The role co-ordinates stock and listings on major sites and is responsible for maintaining positive feedback and excellent service
  - The role will suit a highly entrepreneurial graduate with good e-commerce skills or an individual with experience of online consumer sales or e-commerce
  - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
  - Hard working with ability to multi-task
  - Experience with a CRM system
  - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
  - University degree or industry standard qualification is preferable but not essential

RESPONSIBILITIES:
  - Identifying stock to be sold by liaising with Sales Managers and Accessories team
  - Managing listings on Website, Ebay and Amazon (or others as appropriate)
  - Managing product data e.g. pricing, product information
  - To show innovation and creativity to increase sales
  - Identifying other online sales channels and proposing products to be sold
  - Processing orders and ensuring dispatch/delivery within agreed timescales by liaising with the warehouse team

Please contact us at careers@tower-london.com for further details.

Finance Manager (NEW)
REQUIREMENTS:
  - Several years of experience in a finance role; preferably within footwear or fashion sector
  - Advanced degree in accounting, business, economics, finance or a related field
  - Qualifications across ACA / ACCA / CIMA preferable
  - Experience in working with Sage or related accountancy software
  - Superior analytical, mathematical and excel skills
  - Knowledge of management accounts

RESPONSIBILITIES:

Responsible for the financial health of a company, producing financial reports and developing strategies based on financial research. Guiding senior executives in making sound business decisions in the long and short term

  - Monitor the day-to-day financial operations within the company, such as payroll, invoicing, and other transactions
  - Oversee financial department, including working with senior management and accountants
  - Contract outside services for tax preparation, auditing, banking, investments, and other financial needs as necessary
  - Track the company's financial status and performance to identify areas for potential improvement
  - Seek out methods for minimising financial risk to the company
  - Research and analyse financial reports and market trends
  - Review financial data and prepare monthly and annual reports
  - Stay up to date with technological advances and accounting software to be used for financial purposes
  - Establish and maintain financial policies and procedures for the company
  - Understand and adhere to financial regulations and legislation

Please contact us at careers@tower-london.com for further details.

Head of Retail (NEW)
JOB PURPOSE:
  - To contribute to the development, implementation, monitoring and review of a business strategy that maximises the retail net profit by driving sales and controlling costs at regional level; to build motivated and high performing teams through the effective leadership and line management to retail staff.

RESPONSIBILITIES:
  - Works with the Managing Director and other Heads of Function to influence the creation and communication of company strategy, business priorities and targets for the all retail stores and ensures there are systems in place to enable the shop managers to receive the information in a timely manner
  - Generates ideas about future retail activities to ensure a cutting edge strategy; maintains up to date knowledge of the market place, competitors and trends
  - Uses open feedback mechanisms from the operations team with other departments to ensure the integration of the retail strategy with The company’s other activities
  - Influences and supports the retail element of the annual budget process ensuring understanding and buy in from the operations team. Constantly reviews financial data and supports the Regional Managers in providing realistic input into the sales budgets
  - Takes decisions on matters relating to the day to day retail operation within their defined work area including the strategic planning of resources
  - Translates the strategic goals into retail operational plans to achieve the required targeted growth in sales and profit; identifies and optimises promotional opportunities ensuring these are co –ordinated with wider Company promotions and campaigns
  - Ensures that the retail operation complies to all policies and procedures relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business
  - Ensures all new shop proposals meet the required return on sales prior to submitting any recommendations to the Managing Director; all new shop locations must be visited to ensure they will trade effectively and meet the proposed budgets
  - Spends time in shops with retail shop teams and customers to understand and identify business critical issues in order to ensure the alignment of tactics and strategies; maintains the corporate identity of the company in all shops and related initiatives
  - Takes a lead role in building a strong sales management culture with the operations team; spends time coaching store and regional Managers, identifying skills and opportunities for development; provides advice and guidance on shop manager issues when needed
  - Works with the HR Business department to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to. Chairs disciplinary, grievance, capability hearings and appeals as required
  - Proactively manages and reviews the performance and progress of store managers and their teams, sets objectives and targets
  - Instigates the creation of procedures and systems to maximise retail staff recruitment and retention
  - Recruits, trains and develops staff ensuring adherence to the company’s HR systems and procedures
  - Maintains and constantly develops innovative and cost effective stock generation; monitors stock weekly to achieve bottom line sales budget against monthly targets
  - Regularly produces and presents a range of financial/non financial reports for the Managing Director and the Retail Board as required

EXPERIENCE AND COMPETENCIES:
  - Extensive business experience including relevant multi-site gained within the fashion and footwear retail shop sector
  - Experienced in managing relationships at a senior level and managing a diverse (in terms of skill base and experience) team of people
  - Must be able to demonstrate the ability to contribute and successfully deliver against a business strategy
  - Must possess a track record of increasing and sustaining sales growth and profitability even in challenging market conditions such as the current economic climate
  - Experience of site evaluation
  - Must demonstrate a proven ability to motivate, coach and develop people
  - Excellent communication skills – verbal, written to include report writing and group presentations
  - Experienced and knowledgeable in Fashion footwear products
  - A proven track record in delivering sales growth and meeting targets
  - Influencing and negotiation skills
  - Well-developed interpersonal skills
  - Commercially sound with a good understanding of profit and loss accounting and the influence of operating factors e.g. volume v price
  - Excellent organisation skills, able to prioritise
  - A collaborative team player – concerned with the team success as well as individual performance
  - Visible Leadership skills – can motivate others to achieve
  - Solution orientated, decisive by nature

Please contact us at careers@tower-london.com for further details.

Office Administrator (NEW)
REQUIREMENTS:
  - Intelligent, dynamic candidate with one to three years’ experience in an administrative / operations capacity
  - Must be presentable and highly motivated with a proven track record in a performance related field
  - Hard working with ability to multi-task
  - Strong command of English and excellent communicator
  - Team player, approachable with a positive attitude
  - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
  - University degree is preferable but not essential

RESPONSIBILITIES:
  - Manage administration across both offices as well as automating and implementing daily business processes
  - Provide support to the Directors / Management Team of the company
  - Organise and manage hiring processes across the business and the internship program; includes arranging interviews, minute taking and contract management
  - Build detailed presentations and reports on the company to support senior management
  - Accounts and clerical assistance to the Finance Director and Head of eCommerce, including communicating with accountancy firm
  - Provide support on an ad-hoc basis and classified matters

Please contact us at careers@tower-london.com for further details.

Finance Analyst (NEW)
REQUIREMENTS:
Key Relationships
  - Internal: Shareholders & Tower Management
  - External: Auditors, Banks & Suppliers
Experience and Skills
  - Previous experience as a Finance Analyst within footwear and/or fashion retail preferable
  - The individual must also possess experience within e-commerce and logistics department
  - Present analysis and recommendations to various departments, including shareholders, Head of Operations, Buying & Merchandising, Head of Retail and liaising with our accountants
  - Experience with a CRM system is preferable but not essential
  - Track record of growing companies, strengthening processes and procedures and analysis work to drive costs efficiencies and profitability analysis
  - Proficient in Twinfield and/or related software such as Sage Line 50; Basecone would be a bonus

RESPONSIBILITIES:
Budgets and Reforecasting
  - Provide periodic analysis against budget/forecast and understand what this means for the remainder of the year, highlighting risks & opportunities and challenging the business stakeholders
  - Merchandising support: Set stock buy forecast, setting exchange rates and review regularly with merchandising to ensure margin and buy are in line with budget
Cash Flow
  - Manage bank payments, cash management including managing multiple currency exposures and ForEx positions, sales reconciliations, credit control, bank reconciliations (including investigation of discrepancies), VAT, stock reconciliations, quarterly balance sheet reconciliations and Year End audit controls
Business Reporting
  - Weekly meetings with relevant team members to discuss departmental P&L’s versus budget. Ensure that there is a focus on cost saving and controls around spending (P&L, CAPEX & Stock)
  - The primary finance partner to the logistics directors & senior team supporting them with regular reporting, & ad hoc analysis

Please contact us at careers@tower-london.com for further details.

Digital Marketing Associate
REQUIREMENTS:
  - At least 2 years digital marketing experience within a retail company
  - Experience managing PPC, SEO and Affiliate programmes
  - Experience of Google analytics, and reporting on conversion and return on investment
  - Strong understanding of current online marketing concepts, strategy and best practice
  - Experience in ecommerce, SEO, PPC, Email marketing, and social media are must haves
  - A marketing related degree, ideally supported by qualifications from Google

RESPONSIBILITIES:
  - Devise Search Engine Marketing strategies to drive online traffic to the company website
  - Develop and manage brand, product specific and price-led digital marketing campaigns, their execution, budget and return on investment
  - Utilise the full range of digital marketing tactics including paid search PPC (including Google, Bing, Yahoo and Facebook), SEO and Affiliate Marketing sites and Publishers to drive awareness of the TOWER London website and product mix increasing conversion and transactions on the site along the way
  - Lead the company’s interaction and partnerships with third party sites
  - Track conversion rates and analytics, suggest improvements to the website – report and analyse results from Google Analytics, Ad Words and Ad Sense and via Sprout Social
  - Improve the usability, design, content and conversion of the company website
  - Work with the Marketing team to deliver the social media strategy and original content for the company, our Affiliate Publishers and our newsletters as well as any other CRM tactics as a part of larger integrated marketing, product and brand campaigns and the marketing calendar
  - Evaluate customer research, market conditions and competitor data
  - Review new technologies and keep the company at the forefront of developments in digital marketing

Please contact us at careers@tower-london.com for further details.

SEO Internship (6 Weeks)
REQUIREMENTS:
  - No prior SEO experience is needed, although being a fast learner is a must
  - Technical expertise and experience with programming languages such as HTML, CSS and PHP is a plus
  - Candidate should be highly organised, focused possess a 'can do' attitude and be pc and internet literate
  - Search Engine Optimisation is very much about attention to detail, analytical mind-set, passion and creativity
  - Candidate must be interested in marketing, technology and the online world in general
  - Excellent verbal and written communication skills including the ability to present data, findings, and recommendations in a compelling manner
  - Communicates timely and effectively

RESPONSIBILITIES:
  - Optimizing copy and landing pages for search engine optimization
  - Performing ongoing keyword research including discovery and expansion of keyword opportunities
  - Researching and implementing content recommendations for organic SEO success
  - Writing online content such as articles and product description
  - Carrying out content outreach including link building and social (from sourcing relevant sites to contacting and placing content and links)
  - Weekly/Monthly reporting (analysis of web traffic and ranking results) Research, agree and set KPI indicators
  - Research and analyse competitor advertising links
  - Develop and implement link building strategy
  - Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords

Please contact us at careers@tower-london.com for further details.

Content Marketing Internship (6 Weeks)
REQUIREMENTS:
  - Excellent verbal and written communication skills
  - Strong organisational skills
  - Creative/ lateral thinker
  - Confident to bring ideas forward, critique & brainstorm
  - Strong desire to learn
  - Excellent verbal and written communication skills
  - Excellent knowledge of MS Office
  - University degree or industry standard qualification is preferable but not essential

RESPONSIBILITIES:
  - Perform market analysis and research on competition
  - Research new content for TOWER blog
  - Support the marketing team in daily administrative tasks
  - Participation in organising marketing events
  - Prepare and create campaign wrap up documents
  - Analytics reporting
  - Research & data collection
  - Contact with brands, local businesses & relevant media companies

Please contact us at careers@tower-london.com for further details.

Internships
WHY JOIN THE TOWER LONDON INTERNSHIP PROGRAMME?

COMPETE FOR A FULL TIME ROLE
  - Here at Tower we are always looking for bright young exceptional talent to join our constant growing team. We have planet of opportunity for those that want to take it!
  - We are family. When you join TOWER London, you’re joining an exciting business that’s built on strong family values. There are perhaps many companies that claim to be led by family values, but we’re the real deal. As a family-owned business, for three generations we have applied these values, supporting our people while giving them the freedom to innovate and become the best they can be in their work.
  - Do I need experience? Well…we're only looking for the best people. Previous experience is not essential but you do need to be dynamic, hardworking, fashion conscious and passionate about footwear, lifestyle and TOWER London’s world.

WHAT YOU WILL LEARN:
  - How to use inventory management systems on a multi-channel retail platform
  - How to list new products for the website
  - How to create photography and banners and other creative assets at TOWER London
  - How to visually merchandise products on line and in stores
  - How the buying team segments and buys product each season and TOWER London’s price mark-down strategy that we use
  - How to research and analyse our competition in the market and produce comparison reports for management
  - How to create a long term social media plan and marketing calendar
  - How to build relationships with our online community by maintaining social media platforms
  - How to track social media analytics using various software, and report results and new ideas to our marketing team
  - Get involved with TOWER London’s media – the blog and printed magazine
  - Create compelling content that will be shared by influencers
  - Creative feedback and viral loops between our Facebook Page, twitter, and blog accounts

WHAT WE ARE LOOKING FOR:
  - Strong communication skills with a can do attitude
  - Proficient in Microsoft Suite Office and Excel
  - Organized, with an ability to prioritize time-sensitive assignments
  - Creative and Flexible
  - Familiarity with social networking sites desired, but we will also train
  - Interested in the issues equal access to learning resources and generally socially conscious individual

We value all of our interns and go the extra mile to make sure you receive a learning experience that fits your career goals. You will also experience how to work in a professional environment and have ample opportunity to network with the team and other professionals in the footwear, retail and marketing fields.

WHAT DO WE EXPECT FROM YOU DURING THE INTERNSHIP?
To sum up, assist the team at head office with completing tasks and projects to help the company achieve the targets and growth whilst delivering a great customer experience along the way.

Please contact us at careers@tower-london.com for further details.