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Head Office Roles

Our head office in Shoreditch is the hub of our online and creative operations, and the epicentre of our business. Our current vacancies are listed below.

If you’re looking for a role within a dynamic, fashion-orientated office environment, where innovation, style and ambition are order of the day, you’ve come to the right place.

To apply please send your CV and a covering letter to Please include the job title e.g. “Junior Merchandiser” and your name in the subject line.


Current Opportunities at TOWER London

Junior Website Merchandiser and Content Creator
  - The role will suit a highly entrepreneurial graduate with strong e-commerce skills, or an individual with experience in online retail, ideally within footwear or fashion
  - Hard working with ability to multi-task
  - Creative copy writing experience, with ability to follow and interpret brand guidelines
  - Photo shoot styling experience
  - Experience with a Content Management System, we use Magento
  - Experience with a CRM system is preferable but not essential
  - Strong knowledge of social media platforms and WordPress
  - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
  - Experience using Google Docs
  - University degree or industry standard qualification is preferable but not essential

  - Daily merchandising of the TOWER London website – ensuring all new, most profitable, and relevant product is correctly positioned within website categories
  - Manage intake of all new and refill products via stock management spreadsheet on to the website, ensuring correct categorisation and configuration of products, and escalating issues as necessary
  - Planning and authoring on brand content across all TOWER London social media platforms including Facebook, Twitter, Instagram, Google+, Polyvore, YouTube and Pinterest
  - Work with photography and design team, and brand partners, to ensure constant flow of quality content for social media posts, including working with Buying Team and Online Marketing Manager to select product, style and coordinate photographic shoots
  - Monitor all social media and review channels for TOWER London mentions and customer issues, responding or escalating as necessary
  - Weekly reporting of all social media activity, including follower growth, engagement, mentions, trending customer issues
  - Identify and recommend new social media activity or platforms, execute agreed activity
  - Conduct competitor and market research and analysis on behalf of Online Marketing Manager
  - Assist Online Marketing Manager developing marketing proposals for TOWER London’s brand partners
  - Management of TOWER London’s presence across shopping and review platforms, ensuring content is on brand, accurate and consistent. And ensuring all reviews are responded to in timely fashion
  - Assist with day to day management of TOWER London’s advertising partner campaigns, including but not limited to Webgains and UNiDAYS
  - Ad hoc reporting and analysis as requested by management team
  - Oversee Intern Staff tasks
  - Creation of proposal documents for brand partners and industry award entries

Please contact us at for further details.

Junior Ecommerce Graphic Designer (New)
  - Design related degree
  - 1-2 years of experience in graphic design
  - Fluent in Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Microsoft Office
  - Knowledge of HTML, CSS and Responsive Web Design
  - Fashion related background and experience would be an advantage
  - Skilled in usability and website interface design
  - Must be an outstanding designer with a clear grasp of layout, typography and hierarchy
  - Portfolio required

  - Design and create all marketing campaign including banners, emails, social media campaigns, magazine, sales campaigns, logos, web content design including home and landing pages.
  - Develop new design concepts
  - Continually work to improve the user experience to improve the website
  - Maintaining consistency of the company brand
  - Partner with Editorial and Photography teams to produce compelling concepts
  - Strong presentation and communications skills

Please contact us at for further details.

Junior Merchandiser (New)
  - Previous experience as an allocator or merchandiser with an apparel, accessory or footwear company
  - Bachelors degree in business, marketing or fashion / retail merchandising
  - 1-2 years experience within a department, specialty or retail store
  - Strong analytical skills and planning capabilities
  - Advanced knowledge of Excel; highly competent with Microsoft Office Suite
  - Excellent verbal and written communication skills including the ability to present data, findings, and recommendations in a compelling manner
  - Communicates timely and effectively

  - Partner with Planning/Allocation team on maintaining OTB and meeting financial and inventory turn expectations
  - Identify market potential, establish pricing and market strategies, estimate potential sales, identify market, distribution/channel issues and manage mature product through phase-out
  - Work closely with team to align all product categories (footwear, apparel, and accessories) to create cohesive brand storytelling presence across specialty, outlet and ecommerce concepts
  - Clearly map seasonal updates of competitors matrix, the technologies and price points for all competing styles in category
  - Ability to meet deadlines regarding calendar confirmation, service report submissions, invoicing, etc.

Please contact us at for further details.

Customer Service Associate
  - Intelligent, dynamic junior with one to three years’ experience in a customer services capacity
  - Fluent command of English with German and / or French preferable but not essential to the role
  - Must be presentable and highly motivated with a proven track record in a performance related field
  - Hard working with ability to multi-task
  - Excellent communicator on the phone and face to face
  - Experience with a CRM system
  - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
  - University degree or industry standard qualification is preferable but not essential

  - To be the voice of Tower London at Tower London
  - Manage all customer calls, contact and the prompt resolution of issues and challenges, taking full responsibility to ensure that all enquiries are resolved within agreed timescales
  - Manage all email and virtual correspondence in an efficient and timely way across all retail and CRM platforms, including Tower London website and other e-Commerce channels
  - Assist with returns, refunds, product exchanges and dispatch where necessary
  - Oversee daily and monthly reporting and KPI targets for the Customer Service Team
  - Keep ahead of all emerging trends and insight across customer service, always making recommendations to the team of how Tower London can develop 'Best Practice'

Please contact us at for further details.

Multi-Channel Listing Specialist
  - The role co-ordinates stock and listings on major sites and is responsible for maintaining positive feedback and excellent service
  - The role will suit a highly entrepreneurial graduate with good e-commerce skills or an individual with experience of online consumer sales or e-commerce
  - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
  - Hard working with ability to multi-task
  - Experience with a CRM system
  - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
  - University degree or industry standard qualification is preferable but not essential

  - Identifying stock to be sold by liaising with Sales Managers and Accessories team
  - Managing listings on Website, Ebay and Amazon (or others as appropriate)
  - Managing product data e.g. pricing, product information
  - To show innovation and creativity to increase sales
  - Identifying other online sales channels and proposing products to be sold
  - Processing orders and ensuring dispatch/delivery within agreed timescales by liaising with the warehouse team

Please contact us at for further details.

Digital Marketing Associate
  - At least 2 years digital marketing experience within a retail company
  - Experience managing PPC, SEO and Affiliate programmes
  - Experience of Google analytics, and reporting on conversion and return on investment
  - Strong understanding of current online marketing concepts, strategy and best practice
  - Experience in ecommerce, SEO, PPC, Email marketing, and social media are must haves
  - A marketing related degree, ideally supported by qualifications from Google

  - Devise Search Engine Marketing strategies to drive online traffic to the company website
  - Develop and manage brand, product specific and price-led digital marketing campaigns, their execution, budget and return on investment
  - Utilise the full range of digital marketing tactics including paid search PPC (including Google, Bing, Yahoo and Facebook), SEO and Affiliate Marketing sites and Publishers to drive awareness of the TOWER London website and product mix increasing conversion and transactions on the site along the way
  - Lead the company’s interaction and partnerships with third party sites
  - Track conversion rates and analytics, suggest improvements to the website – report and analyse results from Google Analytics, Ad Words and Ad Sense and via Sprout Social
  - Improve the usability, design, content and conversion of the company website
  - Work with the Marketing team to deliver the social media strategy and original content for the company, our Affiliate Publishers and our newsletters as well as any other CRM tactics as a part of larger integrated marketing, product and brand campaigns and the marketing calendar
  - Evaluate customer research, market conditions and competitor data
  - Review new technologies and keep the company at the forefront of developments in digital marketing

Please contact us at for further details.

Buyers Assistant
  - Intelligent, dynamic junior with two years’ experience in a buying capacity
  - Must be presentable and highly motivated with a proven track record in a performance related field
  - Excellent commercial awareness as well as influencing and negotiation skills
  - Hard working with ability to multi-task
  - Excellent communicator on the phone and face to face
  - Experience with a CRM system
  - Strong knowledge of MS Office including Word, PowerPoint, Excel and Outlook
  - University degree or industry standard qualification is preferable but not essential

  - Strong focus on anticipating and meeting the needs of the customer, creating a balanced, commercial product range, looking at price point, quality and standards
  - Implementing the strategic direction and financial plans for a specific product category, whilst developing and maintaining strong working relationships with external third parties/suppliers
  - Negotiating price, delivery and terms will be crucial in your role, to help support business objectives
  - Work closely with the merchandising team to balance trading and planning, creating timely and exciting ranges for our stores, whilst moving the brand forward
  - Work closely with the management team, to define and communicate a clear vision of the future and translate this vision into understandable goals and targets

Please contact us at for further details.

Fashion and Social Media Editor
  - A degree, diploma or equivalent qualification in Journalism or English literature is preferable
  - Wordpress and Magento / ecommerce CMS systems is desirable
  - Experience of working both offline and online
  - Experience in online retail, preferably fashion / footwear
  - Experience working with marketing & design and photography teams
  - The ability to work quickly and efficiently
  - Past experience of overseeing social media accounts with a strong number of followers
  - Past experience of writing online content
  - Excellent understanding of popular culture is essential
  - Good communication skills
  - Basic grasp of Photoshop, Word and Excel

  - Oversee and update all social media accounts
  - Authorship of website content
  - Update and implement social media strategy
  - Oversee and compose all newsletters
  - Oversee and compose blog content
  - Work closely with other teams to create bespoke campaigns to support brands and key events
  - Grow followers and subscribers, as well as engaging customers and encouraging them to share and shop

Please contact us at for further details.


  - Here at Tower we are always looking for bright young exceptional talent to join our constant growing team. We have planet of opportunity for those that want to take it!
  - We are family. When you join TOWER London, you’re joining an exciting business that’s built on strong family values. There are perhaps many companies that claim to be led by family values, but we’re the real deal. As a family-owned business, for three generations we have applied these values, supporting our people while giving them the freedom to innovate and become the best they can be in their work.
  - Do I need experience? Well…we're only looking for the best people. Previous experience is not essential but you do need to be dynamic, hardworking, fashion conscious and passionate about footwear, lifestyle and TOWER London’s world.

  - How to use inventory management systems on a multi-channel retail platform
  - How to list new products for the website
  - How to create photography and banners and other creative assets at TOWER London
  - How to visually merchandise products on line and in stores
  - How the buying team segments and buys product each season and TOWER London’s price mark-down strategy that we use
  - How to research and analyse our competition in the market and produce comparison reports for management
  - How to create a long term social media plan and marketing calendar
  - How to build relationships with our online community by maintaining social media platforms
  - How to track social media analytics using various software, and report results and new ideas to our marketing team
  - Get involved with TOWER London’s media – the blog and printed magazine
  - Create compelling content that will be shared by influencers
  - Creative feedback and viral loops between our Facebook Page, twitter, and blog accounts

  - Strong communication skills with a can do attitude
  - Proficient in Microsoft Suite Office and Excel
  - Organized, with an ability to prioritize time-sensitive assignments
  - Creative and Flexible
  - Familiarity with social networking sites desired, but we will also train
  - Interested in the issues equal access to learning resources and generally socially conscious individual

We value all of our interns and go the extra mile to make sure you receive a learning experience that fits your career goals. You will also experience how to work in a professional environment and have ample opportunity to network with the team and other professionals in the footwear, retail and marketing fields.

To sum up, assist the team at head office with completing tasks and projects to help the company achieve the targets and growth whilst delivering a great customer experience along the way.

Please contact us at for further details.